It is possible that the AVG license number was not entered correctly. Please compare the license key you have entered with the one you have received from us. However, we recommend that you use the Copy & Paste method to insert your license number correctly, as this will avoid mistakes.

Also please make sure that:

• the license number you are entering is complete (not truncated), as described in FAQ 2164; and
• you are using or installing the latest AVG program version; the latest installation package is available at the AVG downloads site.

The license number is sent to the e-mail address used in the registration form immediately after the registration process. If you didn't receive any e-mail, there are several possible reasons:

• the e-mail has not been sent, the registration process has not completed correctly
  Please try to register once again on this page
  
• you are using some spam filter
  The e-mail has been probably filtered by an anti-spam control on your computer or on the mail server. Please contact your system administrator to solve this.

• e-mail address has not been entered correctly
  Your e-mail address has not been entered correctly into the registration form so it is not possible to deliver the e-mail. In this case please contact our sales department using this sales support form. Thank you!

A new license number will be sent when we receive a customer order by post or by e-mail. You can also use the online order form. It is also possible to contact your AVG distributor.
If you have any further problem, please contact our sales department using this sales support form. Thank you.

If the end of the license period is approaching, and you have received your new license number, please follow these steps to extend the license period:

• launch the AVG (double-click on the AVG icon on your desktop)
• choose the License component and click on the Activate (or Re-activate) button
• enter your new license number into the next dialogue and confirm

To enter the license number correctly we recommend you to use the Copy & Paste method.

After you enter the license or sales number into AVG during installation or activation and it is accepted, your AVG is correctly licensed. The number you used for activation is however never shown complete anywhere in AVG - the last group of four characters is hidden. This is due to security reasons, to prevent an unauthorized person to use your license just by writing it down from your AVG program.

If you need to reinstall AVG, or you are installing e.g. AVG Internet Security 3-pack edition on all three computers, it is needed to always enter the full license number that was provided to you upon purchase or registration. The short license number taken directly from AVG will not be accepted.

The short license number is on the other hand sufficient for your authentication when contacting our Technical or Sales Support, and for any common tasks related to your product.

The license number can be found in AVG and copied as follows:

• Run AVG. 
• Double-click the License component. 
• Your AVG License Number is shown in the middle section of the screen in AVG.
• Click with your mouse on the AVG License Number and from the context menu select Copy license number option to store the AVG License Number to the clipboard.
  
• Then enter the number into the text field using CTRL+V shortcut, or right-click into the text filed and select Paste.

Note: In case of rewriting this license number manually, please be careful to not confuse "1" (one) and "I" (India), "5" (five) and "S" (Sierra), "8" (eight) and "B" (Bravo).
Signs "0" (zero) and "O" (Oscar) are not significant, both can be used.