AVG Identity Protection is an anti-malware product that will protect you from all kinds of malware like Spyware, Bots, Identity Theft using behavioral technologies. It also provides zero day protection for new viruses. Identity Protection verifies the behavior of applications and if there is suspicious action detected (this means e.g. when file copies itself to system folder, writes data into another files and creates registry entries, gathers important data and saves them to a specific file or uploads them to the Internet...), you will get notified. Identity Protection can detect malware without any database updates and therefore may provide better protection than anti-virus applications in specific cases (when blocking newly spreading malware).

On the other hand, IDP will not be able to detect infected file that is only present in your computer and does not perform any actions (e.g. is only stored and not running at all). Such file must be detected and healed by Anti-Virus scan.

AntiVirus product will protect you from known viruses using signature mechanism or basic heuristic analysis. Most of them are scan based and will scan your computer for any known threats coming to your computer.

We strongly recommend you have the both products installed, in order to have complete protection for your PC.

AVG Identity Protection is an anti-malware product that is focused on preventing identity thieves from stealing your passwords, bank account details, credit card numbers and other personal digital valuables. It protects you from all kinds of malicious software (malware) that may attack your PC. No malicious activity of programs is allowed as AVG Identity protection will detect it and block it.

AVG Identity Protection complements existing security solutions. We strongly recommend to install AVG Identity Protection along with anti-virus application.

AVG Identity Protection runs alongside all popular anti-virus programs to keep you safer when being online.

In some cases, AVG Identity Protection may report that some legitimate file is suspicious or dangerous. Since AVG Identity Protection detects threats based on their behavior, this usually occurs when some program tries to monitor key presses, install other programs or a new driver is installed on the computer. The following situations can occur:

A known application is marked as infected in Monitored list

• Open AVG Identity Protection.
• Switch to Advanced tab.
• In the Monitored list tick the incorrectly detected application(s).
• Click Allow to prevent blocking of the file.

A known application is quarantined

• Open AVG Identity Protection.
• Switch to Settings tab.
• In the Quarantined list tick the incorrectly quarantined file(s).
• Click Restore button and confirm the action.

An alert is shown for known application

• Open AVG Identity Protection.
• Switch to Advanced tab.
• In the Monitored list tick the incorrectly detected application(s).
• Click Allow to prevent blocking of the file.
• In case the file is not present in the Monitored list, go to Settings.
• In the Allowed list click Add.
• Browse to the detected application and click Open to add it to the list.

To install standalone AVG Identity Protection, please proceed as follows:

1. Download the latest installation package of AVG Identity Protection from the Download section of our website.
2. Click the AVG Identity Protection link.
3. When you are prompted, please do not open this file directly from the Internet, but click the Save button and choose a location, where the installation file should be stored (we recommend saving the file to the Desktop).
4. Close all running applications, locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG_...) and launch it.
5. Follow the installation wizard.
6. When prompted, please fill in your e-mail address.
7. Finish the installation.

Immediately after the installation, the program runs in Trial mode. To activate it with your License Number, please do the following:

1. Run the AVG Identity Protection by double-clicking its icon in the system tray.
2. On the Status page click the Enter License button.
3. Fill in your License Key (it is recommended to use copy/paste function, as described in FAQ 1988) and confirm changes by clicking OK.

To uninstall standalone AVG Identity Protection, please proceed as follows:

• Open Start -> (Settings) -> Control Panel -> Add or Remove Programs (or Uninstall a program).
• In the list of installed application find AVG Identity Protection and click Remove.
• Once the application is uninstalled, please restart your computer.

Note:
For instructions on how to uninstall AVG Identity Protection which is part of AVG Internet Security, please visit FAQ 1998.

AVG Identity Protection Remover utility (available in the Tools section) removes all parts of AVG Identity Protection installation on your computer, including registry items, installation and user files on your disk, etc. AVG IDP Remover is the least option to be used in case the AVG uninstallation process has failed repeatedly.

Warning:
During the removal procedure you will be asked to restart your computer. Therefore please make sure to finish your work and to save all important data prior to AVG IDP Remover launch.

In case, that after using the utility it is not possible to install AVG Identity Protection again, use the following steps:

• Download this archive
• Extract the uninstall_idp.bat. from the archive
• Place it in the same directory as AVG IDP installation file downloaded from our pages
• Run the downloaded uninstall_idp.bat file.
• Restart the computer and try to install AVG Identity Protection normally.

In case you have a question related to the AVG Identity Protection, you can contact our Customer Services using the contact form at our website. To contact us, it is necessary to enter your AVG Identity Protection License Key into the contact form, which can be found in the application:

• Open AVG Identity Protection.
• Switch to tab Settings.
• The License Key is shown in the bottom part of the window. Please write it into the contact form exactly as displayed there.
• Continue with the contact form steps to find the answer to your question, or to contact us.

When using the contact form, you will need to fill in also some additional information about your program version. To have these information pre-filled automatically, you can access the contact form directly from AVG Identity Protection:

• Open AVG Identity Protection
• Switch to tab Settings.
• Select Get help Online.