AVG E-mail Protection and Anti-SpamHome and Business Internet Security and Antivirus Software. AVG is republished and distributed by Phoenix Software.https://avgsecurity.co.za/faq/technical-faq/avg-2011/computer-protection/e-mail-protection-and-anti-spam/225-e-mail-scanner2015-10-02T06:56:17+00:00E-mail Scanner2011-07-25T07:10:01+00:002011-07-25T07:10:01+00:00https://avgsecurity.co.za/faq/technical-faq/avg-2011/computer-protection/e-mail-protection-and-anti-spam/e-mail-scanner<p>{jkefel kefelui=[sliders] title=[STARTTLS encrypted e-mail messages are not scanned by Personal E-mail Scanner]}</p>
<p>AVG Personal E-mail Scanner is currently not able to scan messages encrypted with <strong>STARTTLS</strong>.</p>
<p>These messages will be received into your e-mail client, however they will not be scanned before you open them. Once opened, the attachments are scanned by <strong>AVG Resident Shield</strong> and threats will be blocked.</p>
<p>Please note that normal encryption (SSL and TLS) is fully supported.</p>
<p>{/jkefel}</p>
<p>{jkefel kefelui=[sliders] title=[Outlook Express error message: Your SMTP server has not responded]}</p>
<p>When sending e-mail messages from <strong>Outlook Express</strong>, it may report the following error message:<br /><strong>Your SMTP server has not responded in X seconds. Would you like to wait another X seconds for the server to respond?</strong><br /><br /> The issue is caused by insufficient server timeout period in Outlook Express.<br /><br /> To prevent this, you can increase the timeout period in Outlook Express to allow more time for your email server to respond:<br /><br /> 1. Open <strong>Outlook Express</strong>.<br /> 2. Click the <strong>Tools</strong> drop-down menu at the top of the Outlook Express window, then click <strong>Accounts</strong>.<br /> 3. Choose the account you would like to increase the timeout period for and click <strong>Properties</strong>.<br /> 4. Open the <strong>Advanced tab</strong>.<br /> 5. Drag the slider bar under <strong>Server Timeouts</strong> to increase its value.<br /> 6. Click <strong>OK</strong> to save your settings.</p>
<p>{/jkefel}</p>
<p> </p>
<p>{jkefel kefelui=[sliders] title=[Checking e-mails from Gmail account with AVG Personal Email Scanner]}</p>
<p>To set up <strong>AVG</strong> protection for e-mails on your Gmail account, please follow these steps:</p>
<ol>
<li>Open the <strong>AVG program</strong>.</li>
<li>On the <strong>Tools</strong> menu, click <strong>Advanced settings</strong>. </li>
<li>On the left tree, expand <strong>E-mail Scanner</strong>, and then click <strong>Servers.</strong></li>
<li>Select <strong>POP3 - Add new server</strong>, name the new server and edit its settings:
<ul>
<li>Type of login: Fixed host; fill in your POP3 server (pop.gmail.com)</li>
<li>Local port: 5100</li>
<li>Connection: "SSL" (encrypted connection to port 995)</li>
<li>Make sure that the server is activated.</li>
</ul>
</li>
<li>Now select <strong>SMTP - Add new server</strong>, name the new server and edit its settings:
<ul>
<li>Type of login: Fixed host; fill in your SMTP server (smtp.gmail.com)</li>
<li>Local port: 5200</li>
<li>Connection: "SSL" (encrypted connection to port 465)</li>
<li>Make sure that the server is activated.</li>
</ul>
</li>
</ol>
<p>This way, the AVG E-mail Scanner is set up to communicate with the GMAIL server using SSL encryption. The next step is to <span style="font-weight: bold;">configure your e-mail client</span> so that it connects to the AVG E-mail Scanner instead of the actual e-mail server. The server configuration will be:</p>
<ul>
<li style="font-weight: bold;">POP3
<ul>
<li>Server: 127.0.0.1</li>
<li>Port: 5100</li>
<li>Username / password: same as before (i.e. your e-mail username and password)</li>
<li>Encryption: NONE ( SSL disabled)</li>
</ul>
</li>
<li style="font-weight: bold;">SMTP
<ul>
<li>Server: 127.0.0.1</li>
<li>Port: 5200</li>
<li>Authentication: yes</li>
<li>Username / password: same as before</li>
<li>Encryption: NONE ( SSL disabled)</li>
</ul>
</li>
</ul>
<p>If you experience difficulties creating the manual servers or retrieving e-mail from your Gmail account with this configuration, please contact AVG Customer Services as described in <a class="arr" href="http://www.avg.com/za-en/faq?num=2216#faq_2216">FAQ 2216</a>.</p>
<p>{/jkefel} {jkefel kefelui=[sliders] title=[Creating servers for scanning e-mails in Personal Email Scanner - SSL communication]}</p>
<p>In some special cases it is necessary to create the incoming/outgoing servers in the <span style="font-weight: bold;">AVG</span><strong> E-mail Scanner manually</strong>. A typical example is when you are using secure communication ( SSL ). In this situation it is necessary to change the <span style="font-weight: bold;">AVG </span><strong>E-mail Scanner</strong> configuration by following these steps:</p>
<ol>
<li>Open the <strong>AVG program</strong>.</li>
<li>On the <strong>Tools</strong> menu, click <strong>Advanced settings</strong>.</li>
<li>On the left pane expand<strong> E-mail Scanner</strong>, and then click <strong>Servers</strong>.</li>
<li>Select <strong>POP3 - Add new server</strong>, name the new server and edit its settings:
<ul>
<li>Type of login: Fixed host; fill in your POP3 server (e.g. pop3.mymail.com)</li>
<li>Local port: 5300</li>
<li>Connection: "SSL" (encrypted connection to port 995) or "SSL Default" (encrypted connection to port 110)</li>
<li>Make sure that the server is activated.</li>
</ul>
</li>
<li>Now select <strong>SMTP - Add new server</strong>, name the new server and edit its settings:
<ul>
<li>Relay Host: Fixed host; fill in your SMTP server (e.g. smtp.mymail.com)</li>
<li>Local port: 5400</li>
<li>Connection: "SSL" (encrypted connection to port 465) or "SSL Default" (encrypted connection to port 25)</li>
<li>Make sure that the server is activated.</li>
</ul>
</li>
</ol>
<p>The AVG E-mail Scanner is now set up to communicate with your e-mail server using SSL encryption. Now, <span style="font-weight: bold;">configure your e-mail client</span> so that it connects to the <span style="font-weight: bold;">AVG E-mail Scanner</span> instead of the actual e-mail server. The server configuration will be:</p>
<ul>
<li style="font-weight: bold;">POP3
<ul>
<li>Server: 127.0.0.1</li>
<li>Port: 5300</li>
<li>Username / password: same as before (i.e. your e-mail username and password)</li>
<li>Encryption: NONE ( SSL disabled)</li>
</ul>
</li>
<li style="font-weight: bold;">SMTP
<ul>
<li>Server: 127.0.0.1</li>
<li>Port: 5400</li>
<li>Authentication: same as before</li>
<li>Username / password: same as before (if required)</li>
<li>Encryption: NONE ( SSL disabled)</li>
</ul>
</li>
</ul>
<p> </p>
<p>If you experience any difficulties creating the manual servers, please contact AVG Customer Services as described in <a class="arr" href="http://www.avg.com/za-en/faq?num=2216#faq_2216">FAQ 2216</a>.</p>
<p>{/jkefel} {jkefel kefelui=[sliders] title=[Choosing e-mail plugin and checking which are installed]}</p>
<p>E-mail plugins serves to check e-mail messages that you download to your computer through some e-mail application. Please note that messages you view through your web browser in a webmail application cannot be checked as they are not downloaded to your computer.</p>
<p>You have a choice of three different plugins based on the application you use:</p>
<ul>
<li><strong>Microsoft Outlook plugin</strong> - for MS Outlook application</li>
<li><strong>The Bat! plugin</strong> - for The Bat! application</li>
<li><strong>Personal E-mail Scanner</strong> - for any other application that uses POP3, IMAP or SMTP for sending/receiving.</li>
</ul>
<p>To check which e-mail plugins you have installed, please proceed as follows:</p>
<ol>
<li>Launch <strong>the AVG program</strong> (the AVG icon on the Desktop).</li>
<li>Double-click the <strong>E-mail scanner</strong> component where is the item <strong>Installed e-mail protection:</strong>.</li>
</ol>
<p>In case you need to add or remove some e-mail plugin from AVG, please proceed as follows:</p>
<ol>
<li>Download the correct AVG installation file. AVG installation files are available in the <a class="arr" href="http://www.avg.com/za-en/download">download section</a>.</li>
<li>Right-click the red <strong>‘Download AVG now’</strong> button, and then click <strong>Save (Link/Target) As</strong>.</li>
<li>Save the file to the Desktop.</li>
<li>Exit all applications before running AVG setup, particularly any security programs that can prevent AVG from being properly installed (for example Ad-Watch program - part of Ad-Aware).</li>
<li>Double-click the AVG installation file on your Desktop.</li>
<li>Please follow the wizard and select the <strong>Add or remove components</strong> option.</li>
<li>In the <span style="font-weight: bold;">Component Selection</span> window, please the E-mail Scanner plugin(s) you wish to use.</li>
<li>Finish the installation wizard and restart your computer.</li>
</ol>
<p>{/jkefel} {jkefel kefelui=[sliders] title=[Enabling and disabling e-mail certification]}</p>
<p>To enable or disable adding of AVG certification text to your incoming or outgoing e-mails, please proceed as follows:</p>
<ol>
<li>Open <strong>AVG</strong> user interface.</li>
<li>On the <span style="font-weight: bold;">Tools</span> menu select <span style="font-weight: bold;">Advanced settings</span>.</li>
<li>In the left tree under <span style="font-weight: bold;">E-mail Scanner</span> click <span style="font-weight: bold;">Certification</span>.</li>
<li>Enable or disable the <span style="font-weight: bold;">Certify e-mail</span> option for incoming or outgoing e-mails.</li>
<li>Click <span style="font-weight: bold;">OK to save the settings</span>.</li>
</ol>
<p>In some cases, the certification may not be added to an e-mail, even though the certification is enabled:</p>
<ul>
<li>there is a digital signature in the e-mail (the certification would damage the signature)</li>
<li>in MS Outlook, outgoing e-mails in RTF and HTML format are not certified due to technical limitation</li>
</ul>
<p><span style="font-weight: bold;">Note:</span><br />Enabling or disabling certification does not have any effect on testing of your messages with AVG. The option<span style="font-weight: bold;"> to enable or disable checking of e-mails </span>can be set up after <span style="font-weight: bold;">double-click on E-mail Scanner </span>in the main AVG window. </p>
<p>{/jkefel}
{jkefel kefelui=[sliders] title=[E-mail doesn't work after installation of AVG]}<p>In some unique cases, it is possible that your connection to the
e-mail server will be blocked after installation of AVG. To find the
cause of this issue, please try to disable <strong>AVG Firewall </strong>and <strong>E-mail Scanner</strong>. These two components can affect your e-mail client connection. To disable them, please refer to <a class="arr" href="http://www.avg.com/za-en/faq?num=3857#faq_3857">FAQ 3857</a>. </p>
<p>In case disabling one or both of these components did help, please contact <strong>AVG Customer Services</strong> as described in <a class="arr" href="http://www.avg.com/za-en/faq?num=2216#faq_2216">FAQ 2216</a> for further assistance.</p>
<p>If you cannot download your e-mails after disabling the Firewall and
E-mail Scanner, it is possible that there is some conflict between AVG
and another application on your computer. In such case, please uninstall
AVG temporarily (<a class="arr" href="http://www.avg.com/za-en/faq?num=3448#faq_3448">FAQ 3448</a>) and contact our AVG Customer Services with as detailed description of the issue as possible.</p> {/jkefel}
{jkefel kefelui=[sliders] title=[Checking Virgin Media Mail e-mails with AVG Personal Email Scanner]}<p>To set up AVG protection for e-mails on your Virgin Media Mail account, please follow these steps:</p>
<p><strong>1. Set AVG to check the e-mails:</strong></p><ul><li>Open <strong>AVG</strong></li><li>Click <strong>Tools</strong> in the top menu, and then select <strong>Advanced Settings</strong></li><li>In the opened window select <strong>E-mail Scanner</strong>, and then <strong>Servers</strong> under it</li><li>Go to <strong>POP3</strong> -> <strong>AutoPOP3</strong>, and edit this server this way:</li><ul><li>Set Type of login to <strong>Fixed host</strong>; </li><li>POP3 server:<br /><strong>pop3.virginmedia.com</strong></li><li>Local port: <strong>10110</strong></li><li>Connection: "<strong>SSL</strong>" (encrypted connection to port 995)</li><li>Make sure that the server is activated</li></ul><li>Now go to <strong>SMTP</strong> -> <strong>AutoSMTP</strong>, and edit the server:</li><ul><li>Type of login: Fixed host</li><li>SMTP server: smtp.virginmedia.com</li><li>Local port: <strong>10025</strong></li><li>Connection: "<strong>SSL</strong>" (encrypted connection to port 465)</li><li>Make sure that the server is activated</li></ul></ul>
<p>This way, the AVG E-mail Scanner is set up to communicate with the Virgin Media Mail server using SSL encryption. </p>
<p><strong>2. Set your e-mail client to use AVG for sending/receiving of the e-mails</strong></p>
<p>Configure your e-mail client so that it connects to the AVG e-mail
scanner instead of the actual e-mail server. The servers configuration
will be:</p>
<p><strong>POP3</strong></p><ul><li>server: <strong>127.0.0.1</strong></li><li>port: <strong>10110</strong></li><li>user name / password: same as before (i.e. your e-mail username and password)</li><li>encryption: <strong>NONE</strong> ( SSL disabled)</li></ul>
<p><strong>SMTP</strong></p><ul><li>server: <strong>127.0.0.1</strong></li><li>port: <strong>10025</strong></li><li>authentication: yes</li><li>user name / password: same as before</li><li>encryption: <strong>NONE</strong> ( SSL disabled)</li></ul></p> {/jkefel}
{jkefel kefelui=[sliders] title=[E-mail messages in Mozilla Thunderbird are detected in temporary folder]}<p>When receiving e-mail messages to Mozilla Thunderbird client, AVG
will detect those that are infected in a temporary folder first.
This is a feature of Thunderbird - the messages are first
saved outside the application before being received. As
AVG detects them in that folder, they are not received.</p>
<p>To prevent this, you can set Thunderbird to download the messages directly without the use of a temporary folder:</p><ol><li>Open <strong>Mozilla Thunderbird.</strong></li><li>On the <strong>Tools</strong> menu select <strong>Options</strong>.</li><li>Click <strong>Advanced</strong> on the top of the opened window.</li><li>On the <strong>General</strong> tab click <strong>Config Editor</strong>.</li><li>Confirm access to advanced settings.</li><li>In the opened window type into the Filter field:<br /><strong>mailnews.downloadToTempFile</strong></li><li>Right click it when found and select <strong>Toggle</strong>.</li><li>Close the window, and then click <strong>OK</strong>.</li></ol>
<p>Your messages will still be checked by AVG thanks to the Personal E-mail Scanner.</p> {/jkefel}
{jkefel kefelui=[sliders] title=[How to deactivate the AVG Personal E-mail scanner?]} <p>If you are using a POP3/SMTP/IMAP based e-mail client and there is a problem with e-mail delivering, or you need to disable the <strong>Personal E-mail Scanner</strong> for any another reason, follow these steps:</p><ul><li>Open <strong>AVG</strong>.</li><li>From top menu <strong>Tools </strong>select the <strong>Advanced settings </strong>option. </li><li>Navigate to the <strong>Email Scanner </strong>branch to expand the tree structure. </li><li>Select the <strong>Servers </strong>option.<ul><li><strong>POP3 </strong>-> <strong>AutoPOP3</strong><br />Disable the <strong>Activate this server and use it for sending/receiving e-mails</strong> option.</li><li><strong>SMTP </strong>-> <strong>AutoSMTP<br /></strong>Disable the <strong>Activate this server and use it for sending/receiving e-mails</strong> option.</li><li><strong>IMAP </strong>-> <strong>AutoIMAP<br /></strong>Disable the <strong>Activate this server and use it for sending/receiving e-mails</strong> option.</li></ul></li></ul>
<p>This way, incoming and outgoing messages will not be scanned any
more. If you wish to enable the e-mail checking again, please enable the
"Activate this server.." option for the required server (POP3 for
incoming, SMTP for outgoing e-mails or IMAP for incoming and outgoing
e-mails).</p>{/jkefel}
{/jkefel}
{/jkefelend}<p>{jkefel kefelui=[sliders] title=[STARTTLS encrypted e-mail messages are not scanned by Personal E-mail Scanner]}</p>
<p>AVG Personal E-mail Scanner is currently not able to scan messages encrypted with <strong>STARTTLS</strong>.</p>
<p>These messages will be received into your e-mail client, however they will not be scanned before you open them. Once opened, the attachments are scanned by <strong>AVG Resident Shield</strong> and threats will be blocked.</p>
<p>Please note that normal encryption (SSL and TLS) is fully supported.</p>
<p>{/jkefel}</p>
<p>{jkefel kefelui=[sliders] title=[Outlook Express error message: Your SMTP server has not responded]}</p>
<p>When sending e-mail messages from <strong>Outlook Express</strong>, it may report the following error message:<br /><strong>Your SMTP server has not responded in X seconds. Would you like to wait another X seconds for the server to respond?</strong><br /><br /> The issue is caused by insufficient server timeout period in Outlook Express.<br /><br /> To prevent this, you can increase the timeout period in Outlook Express to allow more time for your email server to respond:<br /><br /> 1. Open <strong>Outlook Express</strong>.<br /> 2. Click the <strong>Tools</strong> drop-down menu at the top of the Outlook Express window, then click <strong>Accounts</strong>.<br /> 3. Choose the account you would like to increase the timeout period for and click <strong>Properties</strong>.<br /> 4. Open the <strong>Advanced tab</strong>.<br /> 5. Drag the slider bar under <strong>Server Timeouts</strong> to increase its value.<br /> 6. Click <strong>OK</strong> to save your settings.</p>
<p>{/jkefel}</p>
<p> </p>
<p>{jkefel kefelui=[sliders] title=[Checking e-mails from Gmail account with AVG Personal Email Scanner]}</p>
<p>To set up <strong>AVG</strong> protection for e-mails on your Gmail account, please follow these steps:</p>
<ol>
<li>Open the <strong>AVG program</strong>.</li>
<li>On the <strong>Tools</strong> menu, click <strong>Advanced settings</strong>. </li>
<li>On the left tree, expand <strong>E-mail Scanner</strong>, and then click <strong>Servers.</strong></li>
<li>Select <strong>POP3 - Add new server</strong>, name the new server and edit its settings:
<ul>
<li>Type of login: Fixed host; fill in your POP3 server (pop.gmail.com)</li>
<li>Local port: 5100</li>
<li>Connection: "SSL" (encrypted connection to port 995)</li>
<li>Make sure that the server is activated.</li>
</ul>
</li>
<li>Now select <strong>SMTP - Add new server</strong>, name the new server and edit its settings:
<ul>
<li>Type of login: Fixed host; fill in your SMTP server (smtp.gmail.com)</li>
<li>Local port: 5200</li>
<li>Connection: "SSL" (encrypted connection to port 465)</li>
<li>Make sure that the server is activated.</li>
</ul>
</li>
</ol>
<p>This way, the AVG E-mail Scanner is set up to communicate with the GMAIL server using SSL encryption. The next step is to <span style="font-weight: bold;">configure your e-mail client</span> so that it connects to the AVG E-mail Scanner instead of the actual e-mail server. The server configuration will be:</p>
<ul>
<li style="font-weight: bold;">POP3
<ul>
<li>Server: 127.0.0.1</li>
<li>Port: 5100</li>
<li>Username / password: same as before (i.e. your e-mail username and password)</li>
<li>Encryption: NONE ( SSL disabled)</li>
</ul>
</li>
<li style="font-weight: bold;">SMTP
<ul>
<li>Server: 127.0.0.1</li>
<li>Port: 5200</li>
<li>Authentication: yes</li>
<li>Username / password: same as before</li>
<li>Encryption: NONE ( SSL disabled)</li>
</ul>
</li>
</ul>
<p>If you experience difficulties creating the manual servers or retrieving e-mail from your Gmail account with this configuration, please contact AVG Customer Services as described in <a class="arr" href="http://www.avg.com/za-en/faq?num=2216#faq_2216">FAQ 2216</a>.</p>
<p>{/jkefel} {jkefel kefelui=[sliders] title=[Creating servers for scanning e-mails in Personal Email Scanner - SSL communication]}</p>
<p>In some special cases it is necessary to create the incoming/outgoing servers in the <span style="font-weight: bold;">AVG</span><strong> E-mail Scanner manually</strong>. A typical example is when you are using secure communication ( SSL ). In this situation it is necessary to change the <span style="font-weight: bold;">AVG </span><strong>E-mail Scanner</strong> configuration by following these steps:</p>
<ol>
<li>Open the <strong>AVG program</strong>.</li>
<li>On the <strong>Tools</strong> menu, click <strong>Advanced settings</strong>.</li>
<li>On the left pane expand<strong> E-mail Scanner</strong>, and then click <strong>Servers</strong>.</li>
<li>Select <strong>POP3 - Add new server</strong>, name the new server and edit its settings:
<ul>
<li>Type of login: Fixed host; fill in your POP3 server (e.g. pop3.mymail.com)</li>
<li>Local port: 5300</li>
<li>Connection: "SSL" (encrypted connection to port 995) or "SSL Default" (encrypted connection to port 110)</li>
<li>Make sure that the server is activated.</li>
</ul>
</li>
<li>Now select <strong>SMTP - Add new server</strong>, name the new server and edit its settings:
<ul>
<li>Relay Host: Fixed host; fill in your SMTP server (e.g. smtp.mymail.com)</li>
<li>Local port: 5400</li>
<li>Connection: "SSL" (encrypted connection to port 465) or "SSL Default" (encrypted connection to port 25)</li>
<li>Make sure that the server is activated.</li>
</ul>
</li>
</ol>
<p>The AVG E-mail Scanner is now set up to communicate with your e-mail server using SSL encryption. Now, <span style="font-weight: bold;">configure your e-mail client</span> so that it connects to the <span style="font-weight: bold;">AVG E-mail Scanner</span> instead of the actual e-mail server. The server configuration will be:</p>
<ul>
<li style="font-weight: bold;">POP3
<ul>
<li>Server: 127.0.0.1</li>
<li>Port: 5300</li>
<li>Username / password: same as before (i.e. your e-mail username and password)</li>
<li>Encryption: NONE ( SSL disabled)</li>
</ul>
</li>
<li style="font-weight: bold;">SMTP
<ul>
<li>Server: 127.0.0.1</li>
<li>Port: 5400</li>
<li>Authentication: same as before</li>
<li>Username / password: same as before (if required)</li>
<li>Encryption: NONE ( SSL disabled)</li>
</ul>
</li>
</ul>
<p> </p>
<p>If you experience any difficulties creating the manual servers, please contact AVG Customer Services as described in <a class="arr" href="http://www.avg.com/za-en/faq?num=2216#faq_2216">FAQ 2216</a>.</p>
<p>{/jkefel} {jkefel kefelui=[sliders] title=[Choosing e-mail plugin and checking which are installed]}</p>
<p>E-mail plugins serves to check e-mail messages that you download to your computer through some e-mail application. Please note that messages you view through your web browser in a webmail application cannot be checked as they are not downloaded to your computer.</p>
<p>You have a choice of three different plugins based on the application you use:</p>
<ul>
<li><strong>Microsoft Outlook plugin</strong> - for MS Outlook application</li>
<li><strong>The Bat! plugin</strong> - for The Bat! application</li>
<li><strong>Personal E-mail Scanner</strong> - for any other application that uses POP3, IMAP or SMTP for sending/receiving.</li>
</ul>
<p>To check which e-mail plugins you have installed, please proceed as follows:</p>
<ol>
<li>Launch <strong>the AVG program</strong> (the AVG icon on the Desktop).</li>
<li>Double-click the <strong>E-mail scanner</strong> component where is the item <strong>Installed e-mail protection:</strong>.</li>
</ol>
<p>In case you need to add or remove some e-mail plugin from AVG, please proceed as follows:</p>
<ol>
<li>Download the correct AVG installation file. AVG installation files are available in the <a class="arr" href="http://www.avg.com/za-en/download">download section</a>.</li>
<li>Right-click the red <strong>‘Download AVG now’</strong> button, and then click <strong>Save (Link/Target) As</strong>.</li>
<li>Save the file to the Desktop.</li>
<li>Exit all applications before running AVG setup, particularly any security programs that can prevent AVG from being properly installed (for example Ad-Watch program - part of Ad-Aware).</li>
<li>Double-click the AVG installation file on your Desktop.</li>
<li>Please follow the wizard and select the <strong>Add or remove components</strong> option.</li>
<li>In the <span style="font-weight: bold;">Component Selection</span> window, please the E-mail Scanner plugin(s) you wish to use.</li>
<li>Finish the installation wizard and restart your computer.</li>
</ol>
<p>{/jkefel} {jkefel kefelui=[sliders] title=[Enabling and disabling e-mail certification]}</p>
<p>To enable or disable adding of AVG certification text to your incoming or outgoing e-mails, please proceed as follows:</p>
<ol>
<li>Open <strong>AVG</strong> user interface.</li>
<li>On the <span style="font-weight: bold;">Tools</span> menu select <span style="font-weight: bold;">Advanced settings</span>.</li>
<li>In the left tree under <span style="font-weight: bold;">E-mail Scanner</span> click <span style="font-weight: bold;">Certification</span>.</li>
<li>Enable or disable the <span style="font-weight: bold;">Certify e-mail</span> option for incoming or outgoing e-mails.</li>
<li>Click <span style="font-weight: bold;">OK to save the settings</span>.</li>
</ol>
<p>In some cases, the certification may not be added to an e-mail, even though the certification is enabled:</p>
<ul>
<li>there is a digital signature in the e-mail (the certification would damage the signature)</li>
<li>in MS Outlook, outgoing e-mails in RTF and HTML format are not certified due to technical limitation</li>
</ul>
<p><span style="font-weight: bold;">Note:</span><br />Enabling or disabling certification does not have any effect on testing of your messages with AVG. The option<span style="font-weight: bold;"> to enable or disable checking of e-mails </span>can be set up after <span style="font-weight: bold;">double-click on E-mail Scanner </span>in the main AVG window. </p>
<p>{/jkefel}
{jkefel kefelui=[sliders] title=[E-mail doesn't work after installation of AVG]}<p>In some unique cases, it is possible that your connection to the
e-mail server will be blocked after installation of AVG. To find the
cause of this issue, please try to disable <strong>AVG Firewall </strong>and <strong>E-mail Scanner</strong>. These two components can affect your e-mail client connection. To disable them, please refer to <a class="arr" href="http://www.avg.com/za-en/faq?num=3857#faq_3857">FAQ 3857</a>. </p>
<p>In case disabling one or both of these components did help, please contact <strong>AVG Customer Services</strong> as described in <a class="arr" href="http://www.avg.com/za-en/faq?num=2216#faq_2216">FAQ 2216</a> for further assistance.</p>
<p>If you cannot download your e-mails after disabling the Firewall and
E-mail Scanner, it is possible that there is some conflict between AVG
and another application on your computer. In such case, please uninstall
AVG temporarily (<a class="arr" href="http://www.avg.com/za-en/faq?num=3448#faq_3448">FAQ 3448</a>) and contact our AVG Customer Services with as detailed description of the issue as possible.</p> {/jkefel}
{jkefel kefelui=[sliders] title=[Checking Virgin Media Mail e-mails with AVG Personal Email Scanner]}<p>To set up AVG protection for e-mails on your Virgin Media Mail account, please follow these steps:</p>
<p><strong>1. Set AVG to check the e-mails:</strong></p><ul><li>Open <strong>AVG</strong></li><li>Click <strong>Tools</strong> in the top menu, and then select <strong>Advanced Settings</strong></li><li>In the opened window select <strong>E-mail Scanner</strong>, and then <strong>Servers</strong> under it</li><li>Go to <strong>POP3</strong> -> <strong>AutoPOP3</strong>, and edit this server this way:</li><ul><li>Set Type of login to <strong>Fixed host</strong>; </li><li>POP3 server:<br /><strong>pop3.virginmedia.com</strong></li><li>Local port: <strong>10110</strong></li><li>Connection: "<strong>SSL</strong>" (encrypted connection to port 995)</li><li>Make sure that the server is activated</li></ul><li>Now go to <strong>SMTP</strong> -> <strong>AutoSMTP</strong>, and edit the server:</li><ul><li>Type of login: Fixed host</li><li>SMTP server: smtp.virginmedia.com</li><li>Local port: <strong>10025</strong></li><li>Connection: "<strong>SSL</strong>" (encrypted connection to port 465)</li><li>Make sure that the server is activated</li></ul></ul>
<p>This way, the AVG E-mail Scanner is set up to communicate with the Virgin Media Mail server using SSL encryption. </p>
<p><strong>2. Set your e-mail client to use AVG for sending/receiving of the e-mails</strong></p>
<p>Configure your e-mail client so that it connects to the AVG e-mail
scanner instead of the actual e-mail server. The servers configuration
will be:</p>
<p><strong>POP3</strong></p><ul><li>server: <strong>127.0.0.1</strong></li><li>port: <strong>10110</strong></li><li>user name / password: same as before (i.e. your e-mail username and password)</li><li>encryption: <strong>NONE</strong> ( SSL disabled)</li></ul>
<p><strong>SMTP</strong></p><ul><li>server: <strong>127.0.0.1</strong></li><li>port: <strong>10025</strong></li><li>authentication: yes</li><li>user name / password: same as before</li><li>encryption: <strong>NONE</strong> ( SSL disabled)</li></ul></p> {/jkefel}
{jkefel kefelui=[sliders] title=[E-mail messages in Mozilla Thunderbird are detected in temporary folder]}<p>When receiving e-mail messages to Mozilla Thunderbird client, AVG
will detect those that are infected in a temporary folder first.
This is a feature of Thunderbird - the messages are first
saved outside the application before being received. As
AVG detects them in that folder, they are not received.</p>
<p>To prevent this, you can set Thunderbird to download the messages directly without the use of a temporary folder:</p><ol><li>Open <strong>Mozilla Thunderbird.</strong></li><li>On the <strong>Tools</strong> menu select <strong>Options</strong>.</li><li>Click <strong>Advanced</strong> on the top of the opened window.</li><li>On the <strong>General</strong> tab click <strong>Config Editor</strong>.</li><li>Confirm access to advanced settings.</li><li>In the opened window type into the Filter field:<br /><strong>mailnews.downloadToTempFile</strong></li><li>Right click it when found and select <strong>Toggle</strong>.</li><li>Close the window, and then click <strong>OK</strong>.</li></ol>
<p>Your messages will still be checked by AVG thanks to the Personal E-mail Scanner.</p> {/jkefel}
{jkefel kefelui=[sliders] title=[How to deactivate the AVG Personal E-mail scanner?]} <p>If you are using a POP3/SMTP/IMAP based e-mail client and there is a problem with e-mail delivering, or you need to disable the <strong>Personal E-mail Scanner</strong> for any another reason, follow these steps:</p><ul><li>Open <strong>AVG</strong>.</li><li>From top menu <strong>Tools </strong>select the <strong>Advanced settings </strong>option. </li><li>Navigate to the <strong>Email Scanner </strong>branch to expand the tree structure. </li><li>Select the <strong>Servers </strong>option.<ul><li><strong>POP3 </strong>-> <strong>AutoPOP3</strong><br />Disable the <strong>Activate this server and use it for sending/receiving e-mails</strong> option.</li><li><strong>SMTP </strong>-> <strong>AutoSMTP<br /></strong>Disable the <strong>Activate this server and use it for sending/receiving e-mails</strong> option.</li><li><strong>IMAP </strong>-> <strong>AutoIMAP<br /></strong>Disable the <strong>Activate this server and use it for sending/receiving e-mails</strong> option.</li></ul></li></ul>
<p>This way, incoming and outgoing messages will not be scanned any
more. If you wish to enable the e-mail checking again, please enable the
"Activate this server.." option for the required server (POP3 for
incoming, SMTP for outgoing e-mails or IMAP for incoming and outgoing
e-mails).</p>{/jkefel}
{/jkefel}
{/jkefelend}